SHIPPING POLICY

At Zero Gravity Industries, we aim to provide a safe, efficient, and transparent shipping process for all Australian orders. This policy outlines our delivery practices, options, responsibilities, and compliance with Australian Consumer Law (ACL). 

1. Order Processing and Delivery Times

  • We aim to process all online orders within 48 hours of receipt; however, this is an estimate and cannot be guaranteed.
  • Orders are generally delivered using third-party courier services. By placing an order, you consent to sharing your delivery details (name, contact number, and address) with couriers to facilitate delivery.
  • Typical delivery timeframes are 5–10 business days within Australia, though delays may occur due to weather, courier delays, or other unforeseen circumstances. We will notify you if there is a significant delay.
  • Orders containing multiple items may be shipped separately or via different couriers.
  • Delivery inquiries can be sent to Info@ZeroGravityIndustries.com.au.
  • Limitation of liability: While we take care to manage delivery, we are not responsible for loss, damage, cost, or expenses resulting from delivery delays. 

2. Shipping Methods & Charges

Standard Shipping:

  • Sent via Australia Post standard service (or alternate courier for large, bulky, or restricted items).
  • Typically delivered without signature, unless requested.

Express Shipping:

  • Sent via Australia Post express service (or alternate courier for large, bulky, or restricted items).
  • Typically delivered without signature, unless requested.

Important Notes:

  • If you require a different shipping method or signature on delivery, please contact us before placing your order.
  • We are not responsible for lost, stolen, or damaged items once delivered, including items delivered via alternate methods requested by the customer.
  • You may choose delivery to a business address for added security.
  • Requests to redirect delivery after an order is placed may incur an additional fee.
  • Shipping charges for Australian deliveries are calculated automatically at checkout.
  • All prices are in AUD

For shipping inquiries, contact Info@ZeroGravityIndustries.com.au. 

3. Click & Collect

  • Orders may be collected Monday to Friday, 9am–5pm from:

Unit 8, Harcourt Business Park, 809–821 Botany Road, Rosebery, NSW 2018, Australia

  • Please wait for confirmation that your order is ready before collecting.
  • Allow at least 1 hour for order preparation after placing your order.
  • Inspect all items at the time of collection. We do not accept responsibility for visible damage (scratches, marks) after collection.
  • To arrange collection, contact Info@ZeroGravityIndustries.com.au. 

4. Pre-Orders & Back-Orders

Pre-Orders:

  • Pre-orders are for new stock arriving soon.
  • Full payment is required at the time of order.
  • Estimated delivery dates are approximate and may change.
  • All pre-orders are non-refundable and cannot be cancelled, subject to our Cancellation Policy.

Back-Orders:

  • Back-orders apply to temporarily out-of-stock items or items not stocked in-store.
  • An estimated delivery date will be provided within 48 hours of placing your order.
  • Delivery timeframes are generally 2–12 weeks.
  • If we cannot fulfill a back-order within 12 weeks, a full refund will be issued within 5 business days.
  • Back-orders cannot be cancelled once placed, subject to our Cancellation Policy. 

5. Customer Responsibilities

  • Customers are responsible for ensuring that all order information is accurate, including name, delivery address, contact number, and email.
  • We are not responsible for delays, non-delivery, or errors caused by incorrect or incomplete information provided by the customer. 

6. Compliance with Australian Law

  • All shipping practices comply with the Australian Consumer Law (ACL), including the rights to repair, replacement, or refund for faulty goods.
  • Delivery times are estimates and do not affect your statutory rights under ACL.
  • Shipping and handling charges are fully disclosed at checkout, in accordance with transparency requirements under Australian Competition and Consumer Commission (ACCC) guidelines. 

7. Contact Information

For any questions regarding shipping, delivery, pre-orders, back-orders, or collection: Email: Info@ZeroGravityIndustries.com.au

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