PRIVACY POLICY

At Zero Gravity Industries, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://zerogravityindustries.com.au.

By using our Website or purchasing our products, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you interact with our website, we may collect the following personal information:

  • Identification & contact details: Name, billing and shipping address, email address, and phone number.
  • Order & transaction details: Items purchased, payment method, and delivery preferences.
  • Payment information: Processed securely via third-party providers such as Stripe or PayPal. We do not store full card details. Cash on Delivery (COD) information may also be collected.
  • Technical information: IP address, browser type, device information, and cookies.
  • Communications: Information you provide via forms, email, phone, or chat. 

2. How We Collect Information

We collect personal information through:

  • Website forms, account creation, and the checkout process.
  • Cookies and similar tracking technologies for analytics and functionality.
  • Communication via email, phone, or chat support.
  • Payment processors (Stripe, PayPal) and COD transactions. 

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including delivery and payment management.
  • Provide customer service and respond to inquiries.
  • Improve website functionality, security, and user experience.
  • Comply with legal and regulatory obligations under Australian law.
  • Send marketing communications only with your consent, which you can opt out of at any time. 

4. Payment Methods

We accept the following payment methods:

  • Stripe: Credit/Debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Cash on Delivery (COD)

All online payments are processed securely by third-party providers. We do not store full card details.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors (Stripe, PayPal)
  • Shipping and logistics partners for order fulfillment
  • Website management and technical support providers
  • Legal authorities when required by law or in response to lawful requests

We do not sell, trade, or rent your personal information. 

6. Cookies and Tracking

Our Website uses cookies and similar technologies to:

  • Enhance user experience
  • Track shopping cart contents
  • Collect analytics data to improve website functionality

You can manage or disable cookies via your browser settings; however, this may affect website functionality. 

7. Data Security

We take reasonable steps to protect your personal information, including:

  • SSL encryption for secure website communication
  • Secure web hosting and data storage
  • Restricted access to personal data to authorised staff only
  • Regular monitoring and testing of our security systems 

8. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill orders, warranties, and customer support obligations
  • Comply with legal, taxation, and record-keeping requirements
  • Maintain business, operational, and marketing purposes with your consent 

9. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information

To exercise these rights, contact us at info@zerogravityindustries.com.au. 

10. Marketing Communications

We will only send marketing communications if you have opted in. You may opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly at info@zerogravityindustries.com.au 

11. Complaints

If you believe we have breached your privacy rights under the Privacy Act 1988 (Cth), you may lodge a complaint by contacting us:

Email: info@zerogravityindustries.com.au

Phone: +61 44 77 60 400

Address: 6/211 Leitchs Rd, Brendale, QLD 4500

We take complaints seriously and will respond promptly. If your concerns are unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance. 

12. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. 

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legislation, or website functionality. The latest version will always be available on our website. Continued use of the Website after changes indicates your acceptance. 

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