RETURNS AND REFUNDS POLICY

At Zero Gravity Industries, we want you to shop with confidence. We comply with the Australian Consumer Law (ACL), which guarantees your rights to a refund, replacement, or repair if goods are faulty, damaged, or not as described. This policy also covers returns for change-of-mind purchases under specific conditions. 

Change of Mind

We offer refunds or exchanges on full-priced items if you change your mind, provided:

  • You contact us within 10 business days of receiving your item at Info@ZeroGravityIndustries.com.au.
  • The item is unused, in its original condition and packaging, and still saleable.
  • You provide proof of purchase (receipt, invoice, or order confirmation).
  • You cover the cost of returning the item.

If proof of purchase is unavailable, an exchange may be offered at the current value of the item, at our discretion.

Note: Change-of-mind returns do not apply to sale items, discounted items, or items purchased with a gift card or voucher. 

Gift Certificate Returns

Gift certificate purchases may be exchanged for a replacement certificate if:

  • You email us within 10 business days of receiving your order at Info@ZeroGravityIndustries.com.au.
  • The item is unused and in its original, saleable condition.
  • Proof of the original gift certificate or purchase is provided. ● You cover return shipping costs.

Replacement gift certificates are valid for 6 months from the date of issue. Sale or discounted items are not eligible for this type of exchange. 

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, contact us immediately at Info@ZeroGravityIndustries.com.au.

  • Keep the original packaging.
  • Provide details of the issue.
  • We will arrange a repair, replacement, or refund, including any shipping costs.

Under the ACL, you are entitled to a refund, repair, or replacement for major faults. For minor faults, we may choose to repair the item. 

Key Points

  • Full-priced items can be returned within 10 business days if unused and with proof of purchase.
  • Gift certificate purchases can be exchanged under the conditions above.
  • Faulty or damaged items are handled at no cost to you.
  • Sale or discounted items are not eligible for change-of-mind returns.
  • All procedures comply with Australian Consumer Law, ensuring your statutory rights are fully protected.
  • All prices are in AUD
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