TERMS OF SERVICE

Welcome to Zero Gravity Industries. By accessing or using this website, you agree to be bound by these Terms of Service (Terms). Please take a moment to read them carefully before browsing, purchasing products, or submitting content.

These Terms may be updated from time to time. Continued use of the website indicates acceptance of any changes.

Website Operator: Zero Gravity Industries Pty Ltd (ACN [insert ACN] | ABN [insert ABN]), referred to as we, us, or our.

1.   Definitions

  • Website: ZeroGravityIndustries.com.au, including all pages, subdomains, and URLs linked to this domain.
  • Goods: All products available for purchase on this Website.

2.   Using the Website & Purchasing Goods

  • You may browse, select, and purchase Goods directly from the Website. Placing an order constitutes an offer to purchase under these Terms.
  • We reserve the right to accept or decline any order at our discretion.

3.   Payment

  • All payments must be made in full before delivery.
  • Accepted payment methods include:

○ Visa, MasterCard, and American Express

○ Cash (in-store only, no change available)

  • Bank transfers are not accepted for online orders.
  • You are responsible for any additional fees from your bank or credit provider, including international transaction fees.
  • If payment is declined, your order will not be held or processed.
  • To the extent permitted by law, we are not liable for losses from unauthorised transactions or credit card fraud.

4.   Prices & Taxes

  • All prices are in Australian Dollars (AUD) and include GST where applicable.
  • By placing an order, you agree to pay:

○ The listed price

○ Applicable shipping and handling fees

○ Any additional charges such as customs duties or import taxes (if applicable)

  • Prices may change without notice.

5.   Price Match Policy

  • Price matching is subject to our Price Match Policy, available on the Website.

6.   Repairs, Refunds & Replacements

  • If Goods are faulty, damaged, or not of acceptable quality, you may have rights under:

○ Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)

○ Relevant state or territory consumer legislation

○ Our Refund Policy

  • For minor issues, we may offer a repair rather than a replacement or refund. For major faults, you are entitled to a replacement or refund.
  • Unless required by law, customers must cover the cost of returning Goods.
  • Product care guidelines should be followed; damage caused by misuse may void repair, replacement, or refund eligibility.

7.   Changing or Cancelling Orders

Orders are processed quickly. Changes or cancellations are only possible within 24 hours of placing an order.

  • Once dispatched, changes or cancellations are not possible.
  • To request a change or cancellation, contact us immediately at Info@ZeroGravityIndustries.com.au.

8.   Out-of-Stock Items

  • If an ordered item is out of stock, we will contact you within 48 hours to:

○ Choose an alternative product

○ Place a back-order with an estimated delivery timeframe

○ Cancel the order for a full refund

9.   Social Media & User Content

  • We maintain a presence on platforms such as Facebook and Instagram.
  • User-submitted content (e.g., testimonials, photos) grants us a royalty-free license to use it for promotional purposes.
  • You must not submit content that is defamatory, offensive, unlawful, or infringes intellectual property rights.
  • We reserve the right to remove inappropriate content and block users who breach these Terms.

10.   Intellectual Property

  • All Website content—including images, logos, graphics, and text—is protected by copyright and intellectual property laws.
  • You must not copy, reproduce, or distribute content without written permission.
  • User-submitted content is licensed to us for use; we do not claim ownership of your submissions.

11.  Website Availability & Third-Party Links

  • We aim to ensure the Website is available at all times but are not responsible for downtime or interruptions.
  • The Website may include links to third-party sites; these links do not constitute endorsement, and we are not responsible for third-party content.

12.   Site Security & User Responsibility

  • You must not attempt to hack, interfere with, or deface the Website, including accessing private systems.
  • Use of up-to-date antivirus software is recommended; we are not liable for damage to your device while using the Website.

13.   Limitation of Liability

To the fullest extent permitted by law:

  • The Website and its content are provided “as is” and “as available”.
  • We do not guarantee uninterrupted access or error-free content.
  • We are not liable for direct, indirect, or consequential loss or damage arising from your use of, or reliance on, the Website or its content.

14.   Governing Law & Jurisdiction

  • These Terms are governed by the laws of Australia, including the Competition and Consumer Act 2010 and applicable state and territory legislation.
  • Any disputes arising from these Terms will be subject to the exclusive jurisdiction of Australian courts.

15.   Contact Information

For questions regarding these Terms, purchases, or website use:

Email: Info@ZeroGravityIndustries.com.au

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